Delivery & Returns.

All diamonds and gemstones are shipped via insured, tamper-proof courier services. We partner with industry-trusted logistics providers specialising in high-value goods to ensure your order arrives safely and discreetly.

• Domestic (India) — Delivery within 3–5 business days from order confirmation
• International — Delivery within 5–10 business days, depending on destination and customs clearance

All shipments include full insurance coverage for the total value of the goods. Tracking details are shared via email once the order is dispatched.

Every stone is individually sealed in a certified parcel with its corresponding grading report. Parcels are placed inside tamper-evident, unmarked packaging for security. Our packaging is designed to protect the product during transit without revealing its contents.

For international orders, any import duties, taxes, or customs charges levied by the destination country are the responsibility of the buyer. PAAVAN GEMS provides all necessary documentation — including Kimberley Process certificates and export permits — to facilitate smooth customs clearance.

To initiate a return:

1. Contact us at sales@paavangems.com with your order details and reason for return
2. Our team will review your request and provide a Return Authorisation within 2 business days
3. Ship the product back using the insured courier method specified by our team
4. Once received and inspected, the refund will be processed within 7–10 business days

Refunds are issued to the original payment method upon successful inspection of the returned product. Shipping charges are non-refundable unless the return is due to a defect or error on our part.

In cases where the returned product does not meet the return conditions (e.g., tampered seal, missing documentation), PAAVAN GEMS reserves the right to decline the return and ship the product back to the buyer.

We offer exchanges on a case-by-case basis, subject to product availability. If you wish to exchange a stone for a different specification, please contact our team to discuss options. Price adjustments may apply depending on the replacement stone.