Privacy Policy.

When you interact with PAAVAN GEMS — whether browsing our website, filling out an inquiry form, or contacting us by email or phone — we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Business name and designation, if provided
• Inquiry details, product preferences, and communication history
• Technical data such as IP address, browser type, and pages visited (collected automatically via cookies and analytics)

We use the information we collect to:

• Respond to your inquiries and provide personalised product information
• Process and fulfil orders, including shipping and delivery
• Improve our website, services, and customer experience
• Send periodic newsletters or updates, only if you have opted in
• Comply with legal obligations and industry regulations

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmissions.

Access to personal information is restricted to authorised personnel only, and all team members are bound by confidentiality obligations.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors use the site
• Preference cookies — remember your settings and preferences

You may disable cookies through your browser settings, though this may affect certain website features.

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website, conducting our business, or servicing you — provided they agree to keep this information confidential.

We may also disclose information when required to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at sales@paavangems.com.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.